How to Order a Repeat Prescription

Patients on regular medication do not need to see a doctor for a repeat prescription of their medication. 

Some patients need medicines over a prolonged period, which can be authorised for a repeat prescription by the doctor. If so, a record is kept on the computer so that you may request further supplies.

Please allow 48 hours (2 full working days) before collecting your prescription. Remember to allow extra time for Bank Holidays and weekends.

The fastest and most efficient way to order your repeat medication is by requesting this online.  You can order your repeat prescriptions online through SystmOnline, or using the NHS app or Airmid App.  Click on the image below or follow this link to access SystmOnline>>

Please allow 48 hours (2 full working days) before collecting your prescription. Remember to allow extra time for Bank Holidays and weekends.

Scroll down to click on the image below or follow this link to access your SystmOnline account here>>

If you cannot order your repeat prescriptions online, your prescription request can be made by sending your prescription sheet to the Surgery and indicating which items are required.  Alternatively, you may leave your request sheet at the pharmacy of your choice.  

Please note that we do not take prescription requests over the phone. This is to ensure patient safety and to avoid mistakes.  It will also prevent blocking the phone lines and increase telephone access when patients are trying to make appointments, request advice or emergency help.

You may also wish to consider requesting repeat prescriptions using the NHS App. Scroll down to click on the image below or follow this link to find out more>>

Please Only Order What You Need!

Did you know that approximately 1.6 million medicine items are wasted unnecessarily in Dorset every year?  We are asking patients in our network for help to reduce this.

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

Other useful information about medication for our patients 

When you are discharged from Hospital you should normally receive seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request. 

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your doctor again.